Find quick answers about shipping, payments, returns, tracking, and support.
How long does delivery take?
Orders are usually prepared within 24–48 hours after payment confirmation.
Estimated delivery times:
- European Union & Switzerland: 8–10 business days
- United Kingdom: 6–10 business days
- South Africa: 8–12 business days
Delivery times may vary slightly depending on your location, customs processing, and courier operations.
How much does shipping cost?
We offer free shipping on orders over €30.
For orders below this amount, a standard shipping fee will be calculated and displayed during checkout.
All prices on our website include VAT where applicable.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing:
- Your tracking number
- A tracking link
You can use the tracking link to follow your package until it arrives.
What payment methods do you accept?
We securely accept payments through:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and securely processed by trusted payment providers.
Can I change or cancel my order?
Please contact us immediately at contact@cealineva.com.
Order changes or cancellations are only possible before your order has been shipped. Once your order has been dispatched, you may return it according to our Return Policy.
What is your return policy?
We offer a 60-day satisfaction guarantee.
Items must be:
- Unused
- Unwashed
- In their original condition
- Returned in their original packaging where applicable
Additional eligibility requirements may apply depending on the product.
How do I start a return?
Email us at contact@cealineva.com with:
- Your order number
- The reason for your return
We'll provide the return instructions and return address. After your item is received and inspected, approved refunds are processed within 5–10 business days.
What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery and include:
- Your order number
- Clear photos showing the issue
We'll arrange a replacement or refund as quickly as possible.
Do you offer exchanges?
We currently do not offer direct exchanges.
If you'd like a different product, simply return your eligible item for a refund and place a new order through our website.
Are your products covered by warranty?
Yes. All products are covered by our 30-Day Quality Assurance Warranty, protecting against manufacturing defects and production-related issues.
Do you ship internationally?
Yes. We currently ship to:
- European Union countries
- Switzerland
- United Kingdom
- South Africa
If your country is not listed, please contact us at contact@cealineva.com to check shipping availability.
How can I contact customer support?
Our customer support team is happy to assist with orders, shipping, returns, warranty claims, and product inquiries.
Email: contact@cealineva.com
Phone: +39 4332322772